| No |
Data Item |
Comment |
Unit |
| 37 |
Means by which customers can make a recorded complaint |
Tick any of: letter, telephone, in person, email, other |
|
| 37a |
Number of complaints – total |
Total number of customer complaints during the year. Depending on the Utility's methods of recording complaints, they may have been made by letter, telephone, in person, or in other forms. |
#/year |
| |
How does the utility find out the views of its customers? |
Tick all boxes that apply. If ‘other', please give details. |
Text |
| C5.1 |
Letters, telephone calls etc from customers |
|
|
| C5.2 |
Responding to customer complaints |
|
|
| C5.3 |
Questionnaire survey |
|
|
| C5.4 |
Other |
|
|
