Resources

Publications

Water (Supply and Sanitation) Benchmarking

Methodology

• Alegre, H., W. Hirner, J.M. Baptita, and R. Parena (editors). Performance Indicators for Water Supply Services. International Water Association, 2000.
• AWWA. Benchmarking Performance Indicators Report for Water & Wastewater Utilities. American Water Works Association.
• Brueck, Terrance. Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility. Water Intelligence Online, 2005.
• Eggleton, Ian R.C. A Benchmarking Methodology for the Australian Water Industry. UWRAA Research Report 77, Urban Water Research Association of Australia, 1994.
• Matos, R., Ashley, R., Cardoso, A., Molinari, A., Schulz, A., Duarte, P. (editors). Performance Indicators for Wastewater Services. International Water Association, 2003.
• Parena, R., E. Smeets, and I. Troquet. Process Benchmarking in the Water Industry. International Water Association, 2002.
• World Bank, Benchmarking Water and Sanitation Utilities: A Start-Up Kit. World Bank. Washington, D.C., 1999.
• World Health Organization, Tools for assessing the O&M status of water supply and sanitation in developing countries. WHO/SDE/WSH/00.3, Geneva, 2000
• Yepes, Guillermo, and Augusta Dianderas. 1996. Water & Wastewater Utilities Indicators: 2nd Edition, Water and Sanitation Division, World Bank, Washington D.C.

Analysis

• Admiraal, Remco J. and Jan G. van Helden. Benchmarking in the Dutch Waste-Water Treatment Sector. Public Money & Management, Vol. 23, pp. 113-118, April 2003.
• Association of Dutch Water Companies (VEWIN).  Reflections on Performance 2003: Benchmarking in the Dutch Water Industry. 2005 (English section, French version of this report is also available).
• Berg, Sanford. The Art and Science of Benchmarking. Paper presented on conference on Global Developments in Water Industry Performance Benchmarking September 29, 2003, in Perth, Australia. Public Utilities Research Center (PURC).
• Berg, Sanford, and Lynne Holt. Scorecards for Utilities and Regulators. Public Utility Research Center, University of Florida (published April 2002, Water21).
• Berg, Sanford V., and Chen Lin. 2005. Consistency in Performance Rankings: The Peru Water Sector. Public Utility Research Center, University of Florida.
• Corton, Maria Luisa. Benchmarking in the Latin American Water Sector: the case of Peru. Utilities Policy 11 (2003); 133-42, 2003.
• Estache, A. and Eugene Kouassi. Sector organization, governance, and the inefficiency of African water utilities, Volume 1. World Bank Working Research Paper, No.2890, Washington D.C., 2002.
• Kingdom, Bill and Vijay Jagannathan. Utility Benchmarking: Public Reporting of Service Performance. Public Policy for the Private Sector, Note Number 229. World Bank, Washington, D.C., 2001.
• Lin, Chen. Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector. Public Utility Research Center, University of Florida, 2005.
• Lin, Chen. Service Quality and Prospects for Benchmarking: Evidence from the Peru Water Sector. Public Utility Research Center, University of Florida, 2005.
• London Economics. Benchmarking and Economic Performance of Australian Urban Water Authorities. UWRAA Research Report 93, Urban Water Research Association of Australia, 1995.
• Love, S., H.S. Bunney, M. Smith; B.G. Dale. Benchmarking in water supply services: the lessons learnt. Benchmarking for Quality Management and Technology 5, no. 1 (1998): 59, 1998.
• Mugisha, Silver, Sanford V. Berg, and William T. Muhairwe. Using Internal Incentive Contracts to Improve Water Utility Performance: The Case of Uganda’s NWSC. Public Utility Research Center, University of Florida. (forthcoming, Water Policy), 2005.
• Ofwat. International Comparison of Water and Sewerage Service: 2005 report. Ofwat, 2005.
• Sabbioni, Guillermo. Econometric Measures of the Relative Efficiency of Water and Sewerage Utilities in Brazil. Public Utility Research Center, University of Florida, 2005.
• Stahre, Peter and Jan Adamsson. Performance Benchmarking – A Powerful Management Tool for Water and Wastewater Utilities.
• Tynan, Nicola and Bill Kingdom. A Water Scorecard: Setting Performance Targets for Water Utilities. Public Policy for the Private Sector, Note Number 242. World Bank, Washington, D.C., 2002.
• Webb, Michael and David Ehrhardt.  Improving Water Services through Competition. Public Policy for the Private Sector  Number 164. World Bank, Washington D.C., 1998.