Resources

Useful Links

• Asian Development Bank - South East Asia Water Utilities Network.
• American Water Works Association (AWWA) and its QualServe program, which is a voluntary quality improvement program designed exclusively for water and wastewater related services to benchmarking and provides inspiration for those looking to establish local benchmarking schemes.
• International Water Association - a global network of experts in research, practice, regulation, consulting and manufacturing working in the water and sanitation sector.
• Public Utilities Research Center (PURC) strives to enhance executives', regulators', academics', and students' knowledge of issues confronting public utilities and regulatory agencies by sponsoring conferences, seminars, and training programs, by engaging in research that addresses topics in the energy, telecommunications, and water industries.
• Water Utility Benchmarking Association is an association of public and private water utilities. WUBAâ„¢ conducts benchmarking studies to identify practices that improve the overall operations of the members.
• The Water, Engineering and Development Centre (WEDC) is one of the world's leading institutions concerned with education, training, research, and consultancy relating to the planning, provision, and management of infrastructure for development.

National Benchmarking Initiatives

• Association of Dutch Water Companies (VEWIN) represents the Dutch drinking water sector. VEWIN, the Water Association of the Netherlands regularly undertakes benchmarking on behalf of its members utilities.
• Brazil National Information System for the Water and Sewerage Sector (SNIS) is the water utility performance system that includes most of water and sewerage utilities in Brazil managed by the Ministry of Cities.
• Canada National Water and Wastewater Benchmarking Initiative is a national benchmarking scheme and this website contains links to other contacts and information about benchmarking and best practice for water and wastewater utilities, representing approximately 50 percent of Canadian utilities with service population larger than 50,000 that serve 60 percent of the country’s population.
• Office of Water Services (Ofwat) is the economic regulator for water and sewerage services in England and Wales.
• South African Association of Water Utilities (SAAWU) is a member based organization that launched a benchmarking project in April 2001. The main focus of the project was to develop a process that would enable participating organisations to learn, share and compare information on their technical and functional operations, to improve their business performance and enhance the services they provide to municipalities.