Comparación de agua

• Alegre, H., W. Hirner, J.M. Baptita, and R. Parena (editors). Performance Indicators for Water Supply Services. International Water Association, 2000.
• AWWA. Benchmarking Performance Indicators Report for Water & Wastewater Utilities. American Water Works Association.
• Brueck, Terrance. Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility. Water Intelligence Online, 2005.
• Eggleton, Ian R.C. A Benchmarking Methodology for the Australian Water Industry. UWRAA Research Report 77, Urban Water Research Association of Australia, 1994.
• Matos, R., Ashley, R., Cardoso, A., Molinari, A., Schulz, A., Duarte, P. (editors). Performance Indicators for Wastewater Services. International Water Association, 2003.
• Parena, R., E. Smeets, and I. Troquet. Process Benchmarking in the Water Industry. International Water Association, 2002.
• World Bank, Benchmarking Water and Sanitation Utilities: A Start-Up Kit. World Bank. Washington, D.C., 1999.
• World Health Organization, Tools for assessing the O&M status of water supply and sanitation in developing countries. WHO/SDE/WSH/00.3, Geneva, 2000
• Yepes, Guillermo, and Augusta Dianderas. 1996. Water & Wastewater Utilities Indicators: 2nd Edition, Water and Sanitation Division, World Bank, Washington D.C.

• Admiraal, Remco J. and Jan G. van Helden. Benchmarking in the Dutch Waste-Water Treatment Sector. Public Money & Management, Vol. 23, pp. 113-118, April 2003.
• Association of Dutch Water Companies (VEWIN).  Reflections on Performance 2003: Benchmarking in the Dutch Water Industry. 2005 (English section, French version of this report is also available).
• Berg, Sanford. The Art and Science of Benchmarking. Paper presented on conference on Global Developments in Water Industry Performance Benchmarking September 29, 2003, in Perth, Australia. Public Utilities Research Center (PURC).
• Berg, Sanford, and Lynne Holt. Scorecards for Utilities and Regulators. Public Utility Research Center, University of Florida (published April 2002, Water21).
• Berg, Sanford V., and Chen Lin. 2005. Consistency in Performance Rankings: The Peru Water Sector. Public Utility Research Center, University of Florida.
• Corton, Maria Luisa. Benchmarking in the Latin American Water Sector: the case of Peru. Utilities Policy 11 (2003); 133-42, 2003.
• Estache, A. and Eugene Kouassi. Sector organization, governance, and the inefficiency of African water utilities, Volume 1. World Bank Working Research Paper, No.2890, Washington D.C., 2002.
• Kingdom, Bill and Vijay Jagannathan. Utility Benchmarking: Public Reporting of Service Performance. Public Policy for the Private Sector, Note Number 229. World Bank, Washington, D.C., 2001.
• Lin, Chen. Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector. Public Utility Research Center, University of Florida, 2005.
• Lin, Chen. Service Quality and Prospects for Benchmarking: Evidence from the Peru Water Sector. Public Utility Research Center, University of Florida, 2005.
• London Economics. Benchmarking and Economic Performance of Australian Urban Water Authorities. UWRAA Research Report 93, Urban Water Research Association of Australia, 1995.
• Love, S., H.S. Bunney, M. Smith; B.G. Dale. Benchmarking in water supply services: the lessons learnt. Benchmarking for Quality Management and Technology 5, no. 1 (1998): 59, 1998.
• Mugisha, Silver, Sanford V. Berg, and William T. Muhairwe. Using Internal Incentive Contracts to Improve Water Utility Performance: The Case of Uganda’s NWSC. Public Utility Research Center, University of Florida. (forthcoming, Water Policy), 2005.
• Ofwat. International Comparison of Water and Sewerage Service: 2005 report. Ofwat, 2005.
• Sabbioni, Guillermo. Econometric Measures of the Relative Efficiency of Water and Sewerage Utilities in Brazil. Public Utility Research Center, University of Florida, 2005.
• Stahre, Peter and Jan Adamsson. Performance Benchmarking – A Powerful Management Tool for Water and Wastewater Utilities.
• Tynan, Nicola and Bill Kingdom. A Water Scorecard: Setting Performance Targets for Water Utilities. Public Policy for the Private Sector, Note Number 242. World Bank, Washington, D.C., 2002.
• Webb, Michael and David Ehrhardt.  Improving Water Services through Competition. Public Policy for the Private Sector  Number 164. World Bank, Washington D.C., 1998.

Otros servicios

• Coelli T., Estache A., Perelman S. and Trujillo L. A Primer on Efficiency Measurement for Utilities and Transport Regulators. WBI Publications, World Bank. Washington D.C. 2003.
• Bogetić, Željko and Fedderke, Johannes W.International Benchmarking of South Africa’s Infrastructure Performance, World Bank Policy Research Working Paper 3830, February 2006.

• Domah, P. Technical Efficiency in Electricity Generation—The impact of smallness and isolation of island economies, Cambridge Working Papers in Economics, CMI working paper 14, 2002.
• Estache A., Rossi M. A., and Ruzzier C.A. The Case for International Coordination of Electricity Regulation: Evidence from the Measurement of Efficiency in South America. Working Paper 2907. World Bank, Washington, D.C., October 2002.
• Jamasb T. and Pollitt M.G.   International Utility Benchmarking and Regulation: An Application to European Electricity Distribution Companies. Working Paper 0115. University of Cambridge, Cambridge, 2002.
• Jamasb, T., P. Nillesen, M.G. Pollitt. Strategic Behaviour Under Regulation Benchmarking. DAE Working Paper 312. University of Cambridge, Cambridge, January 2003.
• Lavado, R, Benchmarking the efficiency of electricity cooperatives using stochastic frontier analysis and DEA, Asian Public Policy Program, Hitotsubashi University, mimeo, 2004.
• Resende, M. Relative efficiency measurement and prospects for yardstick competition in Brazilian electricity distribution, Energy Policy, 30, 637-647, 2002.
• Whiteman, J.L.  Benchmarking developing country electricity systems, Asia-Pacific Economic Review Cambridge University Press, Canberra, Australia, 3, 71-78, 1995.

• Mohammad A. Mustafa. Benchmarking Regulators: Making Telecom Regulators More Effective in the Middle East. Public Policy for the Private Sector. Note Number 247. World Bank, Washington, DC. June 2002.

Evaluación

• Kristof De Witte, Rui C. Marques. Dise?o de Intrigantes en Utilidades deServicio Pu’blico Locales: Una Comparacio’n Internacional del sector de AguaPotable
  (See attached file: International comparison water 17-01.pdf)
• Shandong IBNET evaluacio’n de agua urbano
  (See attached file: Final Shangdong IBNET Report 230407.2.pdf)
• Baker, Judy.   Evaluating the Impact of Development Projects on Poverty: A Handbook for Practitioners. Directions in Development, World Bank, Washington DC, 2000.
• Donnelly, Janet (editor). Who are the Question-makers? A Participatory Evaluation Handbook.  Office of Evaluation and Strategic Planning, UNDP, New York, 1997.
• Hatry, Harry P. Performance Measurement: Getting Results. Washington, D.C.: The Urban Institute Press, 1999
• Khan, M. Adil . A Guidebook on Results Based Monitoring and Evaluation: Key Concepts, Issues and Applications. Monitoring and Progress Review Division, Ministry of Plan Implementation, Government of Sri Lanka. Colombo, Sri Lanka, 2001
• Kusek, J. Z. and R. C. Rist.  Building a Performance-Based Monitoring and Evaluation System: The Challenges Facing Developing Countries. Evaluation Journal of Australasia. 1(2): 14–23, 2001.
• Kusek, Jody Zall and Ray C. Rist. Ten Steps to a Results Based Monitoring and Evaluation System. The World Bank, Washington, D.C, 2004
• Prennushi, G., G. Rubio, and K. Subbarao. Monitoring and Evaluation. In Sourcebook for Poverty Reduction Strategies . Washington, D.C. The World Bank, 2000.
• Ravallion, Martin. The Mystery of the Vanishing Benefits: Ms. Speedy Analyst’s Introduction to Evaluation. Policy Research Working Paper 2153, World Bank, Development Economics Research Group, Washington, D.C., 1999.
• United Nations Development Programme, Handbook on monitoring and evaluating on results. Office of Evaluations and Strategic Planning. New York, 2002.
• Worthen, Blaine R., James R. Sanders, and Jody Fitzpatrick. Program Evaluation: Alternative Approaches and Practical Guidelines, 2nd Edition, White Plains, NY, 1997.

• The Gateway to Development Information (eldis), Methods, Tools and Manuals. This site contains range of guidelines and manuals to help development practitioners in carrying out participatory M&E.
• The M and E News – the M and E News is a news service focusing on developments in monitoring and evaluation methods relevant to development projects with social development objectives.
• USAID, Center for Development Information and Evaluation – USAID’s Center for Development Information and Evaluation (CDIE) publishes a wide range of impact evaluations, program and operational assessments, managing for results reports, performance monitoring tips and the USAID Evaluation News.
• World Bank, Impact Evaluation – This site aims at disseminating information and providing resources for people and organizations working to assess and improve the effectiveness of projects and programs aimed at reducing poverty.