Benchmarking du secteur de l’eau

Méthodologie

• Alegre, H., W. Hirner, J.M. Baptita, et R. Parena (éditeurs). Performance Indicators for Water Supply Services. Association Internationale de l’Eau, 2000.
• AWWA. Benchmarking Performance Indicators Report for Water & Wastewater Utilities. American Water Works Association.
• Brueck, Terrance. Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility. Water Intelligence Online, 2005.
• Eggleton, Ian R.C. A Benchmarking Methodology for the Australian Water Industry. UWRAA Research Report 77, Urban Water Research Association of Australia, 1994.
• Matos, R., Ashley, R., Cardoso, A., Molinari, A., Schulz, A., Duarte, P. (éditeurs). Performance Indicators for Wastewater Services. Association Internationale de l’Eau, 2003.
• Parena, R., E. Smeets, et I. Troquet. Process Benchmarking in the Water Industry. Association Internationale de l’Eau, 2002.
• Banque Mondiale, Benchmarking Water and Sanitation Utilities: A Start-Up Kit. Banque Mondiale. Washington, D.C., 1999.
• Organisation mondiale de la Santé, Tools for assessing the O&M status of water supply and sanitation in developing countries. WHO/SDE/WSH/00.3, Genève, 2000
• Yepes, Guillermo, et Augusta Dianderas. 1996. Water & Wastewater Utilities Indicators: 2nd Edition, Division de l’eau et de l’assainissement, Banque Mondiale, Washington D.C.


Analyse

• Admiraal, Remco J. et Jan G. van Helden. Benchmarking in the Dutch Waste-Water Treatment Sector. Public Money & Management, Vol. 23, 113-118, avril 2003.
• Association des Sociétés hollandaises de l’Eau (VEWIN). L’eau en perspective 2003: Etude comparative des entreprises du secteur de l’eau potable. 2005 (disponible en anglais et en français).
• Berg, Sanford. The Art and Science of Benchmarking. Article présenté à la conférence Global Developments in Water Industry Performance Benchmarking du 29 septembre 2003, à Perth en Australie. Public Utilities Research Center (PURC).
• Berg, Sanford, et Lynne Holt. Scorecards for Utilities and Regulators. Public Utility Research Center, Université de Floride (publié en avril 2002, Water21).
• Berg, Sanford V., et Chen Lin. 2005. Consistency in Performance Rankings: The Peru Water Sector. Public Utility Research Center, Université de Floride.
• Corton, Maria Luisa. Benchmarking in the Latin American Water Sector: the case of Peru. Utilities Policy 11 (2003) ; 133-42, 2003.
• Estache, A. et Eugene Kouassi. Sector organization, governance, and the inefficiency of African water utilities, Volume 1. World Bank Working Research Paper, n° 2890, Washington D.C., 2002.
• Kingdom, Bill et Vijay Jagannathan. Utility Benchmarking: Public Reporting of Service Performance. Public Policy for the Private Sector, Note numéro 229. Banque Mondiale, Washington, D.C., 2001.
• Lin, Chen. Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector. Public Utility Research Center, Université de Floride, 2005.
• Lin, Chen. Service Quality and Prospects for Benchmarking: Evidence from the Peru Water Sector. Public Utility Research Center, Université de Floride, 2005.
• London Economics. Benchmarking and Economic Performance of Australian Urban Water Authorities. UWRAA Research Report 93, Urban Water Research Association of Australia, 1995.
• Love, S., H.S. Bunney, M. Smith ; B.G. Dale. Benchmarking in water supply services: the lessons learnt. Benchmarking for Quality Management and Technology 5, n° 1 (1998): 59, 1998.
• Mugisha, Silver, Sanford V. Berg et William T. Muhairwe. Using Internal Incentive Contracts to Improve Water Utility Performance: The Case of Uganda’s NWSC. Public Utility Research Center, Université de Floride. (prochainement, Water Policy), 2005.
• Ofwat. International Comparison of Water and Sewerage Service: 2005 report. Ofwat, 2005.
• Sabbioni, Guillermo. Econometric Measures of the Relative Efficiency of Water and Sewerage Utilities in Brazil. Public Utility Research Center, Université de Floride, 2005.
• Stahre, Peter et Jan Adamsson. Performance Benchmarking – A Powerful Management Tool for Water and Wastewater Utilities.
• Tynan, Nicola et Bill Kingdom. A Water Scorecard: Setting Performance Targets for Water Utilities. Public Policy for the Private Sector, Note n° 242. Banque Mondiale, Washington, D.C., 2002.
• Webb, Michael et David Ehrhardt. Improving Water Services through Competition. Public Policy for the Private Sectorn° 164. Banque Mondiale, Washington D.C., 1998.

Autres compagnies

Multisectorielles

• Coelli T., Estache A., Perelman S. et Trujillo L. A Primer on Efficiency Measurement for Utilities and Transport Regulators. Publications IBM, Banque Mondiale. Washington D.C. 2003.
• Bogetić, Željko et Fedderke, Johannes W. International Benchmarking of South Africa’s Infrastructure Performance, World Bank Policy Research Working Paper 3830, février 2006

Électricité

• Domah, P. Technical Efficiency in Electricity Generation—The impact of smallness and isolation of island economies, Cambridge Working Papers in Economics, CMI working paper 14, 2002.
• Estache A., Rossi M. A. et Ruzzier C.A. The Case for International Coordination of Electricity Regulation: Evidence from the Measurement of Efficiency in South America. Working Paper 2907. Banque Mondiale, Washington, D.C., octobre 2002.
• Jamasb T. et Pollitt M.G. International Utility Benchmarking and Regulation: An Application to European Electricity Distribution Companies. Working Paper 0115. Université de Cambridge, Cambridge, 2002.
• Jamasb, T., P. Nillesen, M.G. Pollitt. Strategic Behaviour Under Regulation Benchmarking. DAE Working Paper 312. Université de Cambridge, Cambridge, janvier 2003.
• Lavado, R, Benchmarking the efficiency of electricity cooperatives using stochastic frontier analysis and DEA, Asian Public Policy Program, Hitotsubashi University, mimeo, 2004.
• Resende, M. Relative efficiency measurement and prospects for yardstick competition in Brazilian electricity distribution, Energy Policy, 30, 637-647, 2002.
• Whiteman, J.L. Benchmarking developing country electricity systems, Asia-Pacific Economic Review Cambridge University Press, Canberra, Australie, 3, 71-78, 1995.

Télécommunications

• Mohammad A. Mustafa. Benchmarking Regulators: Making Telecom Regulators More Effective in the Middle East. Public Policy for the Private Sector. Note numéro 247. Banque Mondiale, Washington, D.C., juin 2002.

Suivi et évaluation

• Kristof De Witte, Rui C. Marques, Designing incentives in local public utilities, an international comparison of the drinking water sector
(voir fichier joint: International comparison water 17-01.pdf)
• Shandong Province IBNET Urban Water Assessment
(voir fichier joint: Final Shangdong IBNET Report 230407.2.pdf)
• Baker, Judy. Evaluating the Impact of Development Projects on Poverty: A Handbook for Practitioners. Directions in Development, Banque Mondiale, Washington, D.C., 2000.
• Donnelly, Janet (éditeur). Who are the Question-makers? A Participatory Evaluation Handbook. Bureau de l’évaluation et de la planification stratégique, PNUD, New York, 1997.
• Hatry, Harry P. Performance Measurement: Getting Results. Washington, D.C.: The Urban Institute Press, 1999
• Khan, M. Adil . A Guidebook on Results Based Monitoring and Evaluation: Key Concepts, Issues and Applications. Monitoring and Progress Review Division, Ministry of Plan Implementation, Gouvernement du Sri Lanka. Colombo, Sri Lanka, 2001
• Kusek, J. Z. et R. C. Rist. Building a Performance-Based Monitoring and Evaluation System: The Challenges Facing Developing Countries. Evaluation Journal of Australasia. 1(2): 14-23, 2001.
• Kusek, Jody Zall et Ray C. Rist. Ten Steps to a Results Based Monitoring and Evaluation System. Banque Mondiale, Washington, D.C., 2004
• Prennushi, G., G. Rubio, et K. Subbarao. Monitoring and Evaluation. In Sourcebook for Poverty Reduction Strategies. Banque Mondiale, Washington, D.C., 2000.
• Ravallion, Martin. The Mystery of the Vanishing Benefits: Ms. Speedy Analyst’s Introduction to Evaluation. Policy Research Working Paper 2153, Banque Mondiale, Groupe de recherche sur le développement économique, Washington, D.C., 1999.
• Programme des Nations Unies pour le Développement, Handbook on monitoring and evaluating on results. Bureau de l’évaluation et de la planification stratégique. New York, 2002.
• Worthen, Blaine R., James R. Sanders, et Jody Fitzpatrick. Program Evaluation: Alternative Approaches and Practical Guidelines, 2ème édition, White Plains, NY, 1997.


Outils et manuels disponibles sur Internet

• The Gateway to Development Information (eldis), Methods, Tools and Manuals. Ce site comporte une gamme de conseils et de manuels afin d’aider les professionnels du développement à mettre en œuvre des programmes participatifs de suivi et d’évaluation (Monitoring & Evaluation).
• The M and E News – Le M and E News est un service d’information qui suit les développements concernant les méthodes de suivi et de l’évaluation qui intéressent les projets de développement ayant des objectifs de développement social.
• USAID, Center for Development Information and Evaluation – Le Center for Development Information and Evaluation (CDIE) de l’Agence pour le développement international des Etats-Unis publie une large gamme d’évaluations d’impact, d’évaluation programmatique et opérationnelle, de rapports Managing for Results («management axé sur les résultats»), de conseils concernant le suivi des performances et les USAID Evaluation News.
• World Bank, Impact Evaluation – Ce site vise à diffuser de l’information et à fournir des ressources aux personnes et organisations qui travaillent à l’évaluation et à l’amélioration de l’efficacité des projets et programmes dont l’objectif est de réduire la pauvreté.