Customers Relations

No Data Item Comment Unit
37 Means by which customers can make a recorded complaint Tick any of: letter, telephone, in person, email, other
37a Number of complaints – total Total number of customer complaints during the year. Depending on the Utility’s methods of recording complaints, they may have been made by letter, telephone, in person, or in other forms. #/year
How does the utility find out the views of its customers? Tick all boxes that apply. If ‘other’, please give details. Text
C5.1 Letters, telephone calls etc from customers
C5.2 Responding to customer complaints
C5.3 Questionnaire survey
C5.4 Other


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