No | Data Item | Comment | Unit |
---|---|---|---|
37 | Means by which customers can make a recorded complaint | Tick any of: letter, telephone, in person, email, other | |
37a | Number of complaints – total | Total number of customer complaints during the year. Depending on the Utility’s methods of recording complaints, they may have been made by letter, telephone, in person, or in other forms. | #/year |
How does the utility find out the views of its customers? | Tick all boxes that apply. If ‘other’, please give details. | Text | |
C5.1 | Letters, telephone calls etc from customers | ||
C5.2 | Responding to customer complaints | ||
C5.3 | Questionnaire survey | ||
C5.4 | Other |